-
The fact that certain information is being collected;
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The purpose for which the information is being collected;
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The intended recipients of the information;
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The nature of collection and retention of the information; and
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The name and address of the agency that is collecting the information and the agency
that will retain the information; and
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The various rights available to such Users in respect of such information.
g. CoupleBees shall not be responsible in any manner for the authenticity of the personal
information or sensitive personal data or information supplied by the User to CoupleBees
or to any other person acting on behalf of CoupleBees.
h. The User is responsible for maintaining the confidentiality of its own account access
unique ID information and password, if the User is registered on the Website. The User
shall be responsible for all usage of the User’s account and password, whether or not
authorized by the User. The User shall immediately notify CoupleBees of any actual or
suspected unauthorized use of the User’s account or password. Although CoupleBees will
not be liable for your losses caused by any unauthorized use of your account, you may
be liable for the losses of CoupleBees or such other parties as the case may be, due to
any unauthorised use of your account.
i. If a User provides any information that is untrue, inaccurate, not current or incomplete
(or becomes untrue, inaccurate, not current or incomplete), or CoupleBees has reasonable
grounds to suspect that such information is untrue, inaccurate, not current or incomplete,
CoupleBees has the right to discontinue the Services to the User at its sole discretion.
j. CoupleBees may use such information collected from the Users from time to time for the
purposes of contacting the User, Providing or Debugging Service and Customer Support
related issues.
k. CoupleBees collects, directly or indirectly, and displays on the Website, relevant
information regarding the profile and practice of the Psychologists listed on the Website,
such as their specialization, qualification, fees, expertise, and similar details. CoupleBees
takes reasonable efforts to ensure that such information is updated at frequent intervals.
Although CoupleBees screens and vets the information and photos submitted by the
Psychologists, it cannot be held liable for any inaccuracies or incompleteness
represented from it, despite such reasonable efforts.
l. The Services provided by CoupleBees or any of its Psychologists or Service Providers are
provided on an "as is" and “as available’ basis, and without any warranties or conditions
(express or implied, including the implied warranties of merchantability, accuracy, fitness
for a particular purpose, title and non-infringement, arising by statute or otherwise in law
or from a course of dealing or usage or trade). CoupleBees doesn't provide or make any
representation, warranty or guarantee, express or implied about the Website or the
Services. CoupleBees does not guarantee the accuracy or completeness of any content or
information provided by Users on the Website. To the fullest extent permitted by law,
CoupleBees disclaims all liability arising out of the User’s use or reliance upon the
Website, the Services, representations and warranties made by other Users, the content
or information provided by the Users on the Website, or any opinion or suggestion given
or expressed by CoupleBees or any User in relation to any User or services provided by
such User.
m. CoupleBees Website may be linked to the website of third parties, affiliates and business
partners. CoupleBees has no control over, and not liable or responsible for content,
accuracy, validity, reliability, quality of such websites or made available by/through our
Website. Inclusion of any link on the Website does not imply that CoupleBees endorses
the linked site. User may use the links and these services at User’s own risk.
n. CoupleBees assumes no responsibility, and shall not be liable for, any damages to, or
viruses that may infect User’s equipment on account of User’s access to, use of, or
browsing the Website or the downloading of any material, data, text, images, video
content, or audio content from the Website
o. If CoupleBees determines that you have provided fraudulent, inaccurate, or incomplete
information, including through feedback, CoupleBees reserves the right to immediately
suspend your access to the Website or any of your accounts with CoupleBees and makes
such declaration on the website alongside your name as determined by CoupleBees for
the protection of its business and in the interests of Users. You shall be liable to
indemnify CoupleBees for any losses incurred as a result of your misrepresentations or
fraudulent feedback that has adversely affected CoupleBees or its Users.
p. CoupleBees enables its Users to connect with Psychologists through Online Booking and
Dial-in facility that allows Users to book an appointment through call or through the
Website.
q. CoupleBees will ensure Users are provided with confirmed appointment, however,
CoupleBees has no liability if such an appointment is later cancelled by the Psychologist,
or the same Psychologist is not available for appointment. In such case CoupleBees will
recommend another psychologist to user.
r. The results of any search Users perform on the Website for Psychologists should not be
construed as an endorsement by CoupleBees of any such particular Psychologist. If the
User decides to engage with a Psychologist to seek mental health or medical services,
the User shall be doing so at their own will and own risk.
s. Without prejudice to the generality of the above, CoupleBees is not involved in providing
any healthcare or medical advice, device, medicines or diagnosis and hence is not
responsible for any interactions directly between User and the Psychologist. User
understands and agrees that CoupleBees will not be liable for:
- a. User interactions and associated issues User discusses with the Psychologist ;
b. The ability or intent of the Psychologist (s) or the lack of it, in fulfilling their obligations
towards Users;
c. Any wrong (or unsatisfactory quality of) treatment being given by the Psychologist (s), or
any medical negligence on part of the Psychologist (s);
d. Inappropriate treatment, or similar difficulties or any type of inconvenience suffered by
the User due to a failure on the part of the Psychologist to provide agreed Services;
e. Any misconduct or inappropriate behavior by the Psychologist or the Customer Support
Team; cancellation or no show by the Psychologist or rescheduling of booked
appointment or any variation in the fees charged.
t. Users are allowed to provide feedback about their experiences with the Psychologist ,
however, the User shall ensure that, the same is provided in accordance with applicable
law. User however understands that, CoupleBees shall not be obliged to act in such
manner as may be required to give effect to the content of Users feedback, such as
suggestions for delisting of a particular Psychologist from the Website.
u. All Personal Counselling Sessions will be for upto 60 Minutes;
v. Sessions will be provided in Hindi or English language only.
w. All contact with the Counsellors will be through the email id (for B2C)
contactus@CoupleBees.com or (for B2B) eap@CoupleBees.com or through the customer
Support IVR line mentioned on the home page of the website www.CoupleBees.com.
x. Therapy and Counselling works on the principle of the Client adopting the recommended
behavior, practices the same, and returns for next session for next steps.
y. If the Client book a session and does not join the session within 15 minutes of the
session starting time, the clients will be sent a “No Show” email and it will be considered
as a paid booked session with “No Show” by the Client.
z. For any clinical recommendation or for escalations, the therapist on record will be taking
a call depending on the severity of the case.
aa. Any follow-up session will be booked as recommended by the therapist or as jointly
agreed between Client and Therapist.
bb. Clients will not be able to book multiple sessions simultaneously without the consent of
the Psychologist.
cc. The Client will book the session, using the CoupleBees portal and the confirmation email
will be sent by the system, or, they may follow the below steps:
- (a) STEP 1: The Client may also contact the SPOC with a preferred date and time for
fixing the appointment.
(b) STEP 2: When confirmed with the therapist, an email will be forwarded with a
booking link to the registered email id of the Client . This link will be valid for a period
of 30 mins for accepting and completing the booking process.
(c) STEP 3: As and when the Client confirms through the link, the session will get
booked.
dd. Please note that some of the content, text, data, graphics, images, information,
suggestions, guidance, blogs, and other material (collectively termed as “Information”)
that may be available on the Website (including frequently asked Questions and
information provided in direct response to your questions or postings) may be provided
by individuals in the medical profession. The provision of such Information does not
create a licensed medical professional/patient relationship, between CoupleBees and you
and does not constitute an opinion, medical advice, or diagnosis or treatment of any
particular condition, but is only provided to assist you with locating appropriate
information from a qualified psychologist.
ee. It is hereby expressly clarified that, the Information that you obtain or receive from
CoupleBees, and its employees, contractors, partners, sponsors, advertisers, licensors or
otherwise on the Website is for informational purposes only. We make no guarantees,
representations or warranties, whether expressed or implied, with respect to professional
qualifications, quality of work, expertise or other information provided on the Website. In
no event shall we be liable to you or anyone else for any decision made or action taken
by you in reliance on such information.
ff. CoupleBees does not provide mental health / suicidal / self-harm or medical emergency
services. If any User is facing a medical emergency, they shall contact an ambulance
service or hospital directly.
gg. The User hereby grants consent to CoupleBees to display some Users queries and
feedback posted free of cost and respective Therapists’ responses as posted by the
User on CoupleBees Website. Users further agree that any such information provided by
the User will be subject to CoupleBees Privacy Policy.
hh. Any conversations that the Users have had with the Therapist may be retained in
CoupleBees database as per the applicable laws and subject to confidentiality.
ii. User understands and agrees to provide accurate information, and will not use this
platform for any acts that are considered to be illegal in nature.
jj. If User decides to use the payment gateway to make payments online, it is solely at
User's discretion. Should there be any issues with regard to the payment not reaching
the respective Therapist ’s account, please reach out to contactus@CoupleBees.com.
kk. Express Disclaimers: Consult is intended for general purposes only and is not meant to
be used in emergencies/serious illnesses requiring critical conditions. In case of any
negligence on the part of the User in acting on the same and the condition of the User
deteriorates, CoupleBees shall not be held liable.
ll. CoupleBees is not a medical service provider, nor is it involved in providing any healthcare
or medical advice or diagnosis, it shall hence not be responsible and owns no liability to
either Users or Therapist’s for any outcome from the consultation between the User and
the Therapist.
5. Terms of Usage for Therapists:
The terms in this Clause are applicable only to the Therapists.
a. The Therapist shall promptly reply to the User after receiving User’s communication. In case
of non-compliance with regard to adhering to the applicable
laws/rules/regulations/guidelines by the Therapist, CoupleBees shall have the right to replace
such Therapists for the purpose of consultation to the User or remove such Therapists from
the platform/CoupleBees application/site;
b. The Therapist understands and agrees that, CoupleBees shall at its sole discretion, at any
time be entitled to, show as other Therapists available for consultation.
c. The Therapist further understands that, there is a responsibility on the Therapist to treat the
User, pari passu, as the Therapist would have otherwise treated the User on a physical one-
on-one consultation model.
d. The Therapist has the discretion to cancel any consultation at any point in time in cases
where the Therapist feels, it is beyond his/her expertise or his/her capacity to treat the User.
In such cases, it may trigger a refund to the User and the User has the option of choosing
other Therapists. However, it is strongly recommended that the Therapist advise the User
and explain appropriately for next steps.
e. The Therapist shall at all times ensure that all the applicable laws that govern the Therapist
shall be followed and utmost care shall be taken in terms of the consultation being rendered.
f. The Therapist acknowledges that should CoupleBees find the Therapist to be in violation of
any of the applicable laws/rules/ regulations/guidelines set out by the authorities then
CoupleBees shall be entitled to cancel the consultation with such Therapist or take such other
legal action as may be required.
g. The payment gateway option is being provided to the Users to make payment easier. In
case wrong bank account details are provided by Therapist, CoupleBees will not be
responsible for loss of money, if any. In case of there being any technical failure, at the time
of transaction and there is a problem in making payment, you could contact
contactus@CoupleBees.com.
h. It is further understood by the Therapist that the information that is disclosed by the User at
the time of consultation is personal information and is subject to all applicable privacy laws,
shall be confidential in nature and subject to User and Therapist privilege.
i. The Therapist understands that when a User books a time-slot with the Therapist for online
consultation, the Therapist must comply with the time slot to the best of their availability. In
case of delay, the Therapist must notify User to their best possible ability.
j. The Therapist understands that CoupleBees makes no promise or guarantee for any
uninterrupted communication and the Therapist shall not hold CoupleBees liable, if for any
reason the communication is not delivered to the User(s), or are delivered late or not
accessed, despite the efforts undertaken by CoupleBees.
k. It shall be the responsibility of the Therapist to ensure that the information provided by User
is accurate and not incomplete and understand that CoupleBees shall not be liable for any
errors in the information included in any communication between the Therapist and User.
l. The Therapist shall indemnify and hold harmless CoupleBees and its affiliates, subsidiaries,
directors, officers, employees and agents from and against any and all claims, proceedings,
penalties, damages, loss, liability, actions, costs and expenses (including but not limited to
court fees and attorney fees) arising due to the services provided by Therapist , violation of
any law, rules or regulations by the Therapist or due to such other actions, omissions or
commissions of the Therapist that gave rise to the claim.
m. CoupleBees reserves the right to take down any Therapist’s profile as well as the right to
display the profile of the Therapists, with or without notice to the concerned Therapist. This
information is collected for the purpose of facilitating interaction with the Users and other
Users. If any information displayed on the Website in connection with you and your profile is
found to be incorrect, you are required to inform CoupleBees immediately to enable
CoupleBees to make the necessary amendments.
n. CoupleBees shall not be liable and responsible for the ranking of the Therapists on external
websites and search engines.
o. CoupleBees shall not be responsible or liable in any manner to the Users for any losses,
damage, injuries or expenses incurred by the Users as a result of any disclosures or
publications made by CoupleBees, where the User has expressly or implicitly consented to
the making of disclosures or publications by CoupleBees. If the User had revoked such
consent under the terms of the Privacy Policy, then CoupleBees shall not be responsible or
liable in any manner to the User for any losses, damage, injuries or expenses incurred by
the User as a result of any disclosures made by CoupleBees prior to its actual receipt of such
revocation.
p. Therapists explicitly agree that CoupleBees reserves the right to publish the Content provided
by Therapists to a third party including content platforms.
q. You as a Therapist hereby represent and warrant that you will use the Services in
accordance with applicable law. Any contravention of applicable law as a result of your use
of these Services is your sole responsibility, and CoupleBees accepts no liability for the same.
r. CoupleBees ensures easy access to the Therapists by providing a tool to update your profile
information. Therapists hereby represent and warrant that you are fully entitled under law to
upload all content uploaded by you as part of your profile or otherwise while using
CoupleBees’s services, and that no such content breaches any third party rights, including
intellectual property rights. Upon becoming aware of a breach of the foregoing
representation, CoupleBees may modify or delete parts of your profile information at its sole
discretion with or without notice to you.
s. CoupleBees shall have no obligation to pre-screen, review, flag, filter, modify, refuse or
remove any or all Critical Content from any Service, except as required by applicable law.
t. CoupleBees reserves the rights to display sponsored ads on the Website. These ads would
be marked as “Sponsored ads”. Without prejudice to the status of other content, CoupleBees
will not be liable for the accuracy of information or the claims made in the Sponsored ads.
CoupleBees does not encourage the Users to visit the Sponsored ads page or to avail any
services from them. CoupleBees will not be liable for the services of the providers of the
Sponsored ads. You represent and warrant that you will use these Services in accordance
with applicable law. Any contravention of applicable law as a result of your use of these
Services is your sole responsibility, and CoupleBees accepts no liability for the same.
6. Cancellation and Refund Policy:
a. The Client can change /cancel/reschedule the session through the portal or by contacting
the Customer Support upto one day prior to the Appointment. If the booked session is
canceled One Day before the start of the session, no charges will be levied. However, any
cancellation between the window of the previous day and the start of the Session time, will
be considered as a paid booked session.
b. Any Last-Minute Cancellation (within 24 hours of the appointment) or No Show will be
considered seriously and the concerned clients will be allowed to book the next session only
after 7 days.
c. Where the User has booked a paid appointment and is unable to visit the Psychologist, due
to such genuine reasons of sickness etc. at the sole discretion of CoupleBees, the unutilized
Session can be rescheduled to another date as per mutual convenience of Client and
Psychologist.
d. If a User has purchased the Discounted Session package and wants to terminate the
therapy in the middle when the package has not been fully utilized by the User, the return
amount for unused session package, if any, will be based on the actual cost per session of
the undiscounted session cost and not on the prorata basis of the discounted unused
sessions. CoupleBees reserves the right to make the final decision in case of a conflict.
CoupleBees will charge a cancellation fee of 5% towards payment gateway and other
associated fees. The total aggregate liability of CoupleBees with respect to any claims made
herein shall be INR 2000.
e. In the event that the Psychologist with whom User has booked a paid appointment via the
Website, has not been able to consult the Psychologist, User will need to write to us at
contactus@CoupleBees.com same day; in which case, another Booking Slot will be provided
to User as per mutual availability of Psychologist and Client.
f. If the Psychologist is not available and if CoupleBees is unable to provide another
Psychologist, the single session consultation amount as paid by the Client will be refunded
to the User within the next seven (7) business days in the original mode of payment done by
the User while booking.
g. In the case where the User, does not show up for the appointment booked with a
Psychologist, without canceling the appointment beforehand, the amount will not be
refunded.
7. Payments
a. Fees for registration: CoupleBees offers different plans for all the Customers. The Customers
may choose any plan suitable to them from https://www.CoupleBees.com/online-therapists
b. Payment Mechanism:
c. CoupleBees provides payment gateways on the Website to facilitate any kind of payment by
means of credit / debit cards (Visa, Master, Maestro, American Express), UPI, Paypal and
internet banking.
d. The User shall make any or all such payments directly on and exclusively via the payment
gateway of his/her choice on the Website.
e. CoupleBees does not charge any money for merely browsing the Website.
f. Services will commence only upon realization of money into the account of CoupleBees or
that of the Service Provider, as the case may be.
g. The User agrees and understands that the payment mechanism may be governed by
separate agreements between CoupleBees and third party companies. Any payments made
shall be the sole responsibility of the User.
h. CoupleBees reserves the right to change any and all fees, upon its sole discretion, without
any notice to Users, from time to time.
i. The User is liable to pay any and all applicable charges, fees, duties, levies and taxes as
required by the law, for purchasing products or availing services from the Website.
8. Termination
CoupleBees reserves the right to suspend or terminate a User’s access to the Website and
the Services with or without notice and to exercise any other remedy available under law, in
cases where,
- a. The User violates any of the terms of the Terms of Use.
b. CoupleBees is unable to authenticate any User Information.
c. CoupleBees reasonably believes that continuing the User’s membership is not in its
the best interests.
d. Upon such termination, the User shall no more use the Website under the same
account or another new account, except after CoupleBees expressly allows (by any
means of express communication) the User to re-register or create a new account.
e. Upon such termination, CoupleBees may, at its sole discretion, delete any and all of
the concerned User Information under its control or from its database.
f. A third party reports violation of any of its right as a result of your use of the Services;
g. The Terms of Use and the Privacy Policy shall be applicable to all the Users in full form and
effect, as long as the User uses the Website in any manner whatsoever.
h. The User can terminate his/her account in accordance with the Privacy Policy.
9. Governing Law, Jurisdiction And Disputes
a. This Agreement shall be governed, interpreted by and construed in accordance with the
laws of India and courts of New Delhi, India shall have sole and exclusive jurisdiction over
any disputes, suit or other proceeding arising out of or based upon this Agreement.
b. Any difference or dispute arising between the Parties as to meaning, construction,
interpretation or breach or non-fulfillment of term and conditions of this Agreement, then the
Parties shall try to settle the issue by mutual discussions and if the dispute cannot be
resolved amicably then the matter shall be referred to arbitration, in accordance with the
provisions of Arbitration and Conciliation Act, 1996 or any statutory amendment thereof. The
same shall be referred to the arbitration of a sole arbitrator to be appointed by mutual
consent of the Parties and whose decision shall be final and binding on both the Parties. If
the Parties do not mutually agree for the appointment of a sole arbitrator, each Party shall
appoint an arbitrator, and such arbitrators will appoint a third arbitrator, i.e., presiding
arbitrator, to decide the dispute. The Parties hereto mutually agree and confirm that the
arbitration proceedings shall be held at as mutually decided by arbitrators and the language
of arbitration shall be English. The laws of India govern the above arrangement.
c. The award pronounced under this clause or any other dispute(s) that may arise between the
Parties in relation to or in connection with this Agreement shall be subject to the exclusive
jurisdiction of the appropriate courts of New Delhi.
10. Limitation of Liability
a. In no event shall a Party be liable to the other Party for any special, exemplary, indirect,
incidental, consequential, or punitive damages arising out of or in connection with this
Agreement.
b. The aggregate liability of either Party to the other Party from any cause whatsoever under
this Agreement shall not in any event exceed 100% of the total Fee paid to the Service
Provider by the Customer for the Services under this Agreement.
11. Indemnity
User agrees to indemnify and hold harmless; CoupleBees, its affiliates, and its Employees
from any and all third-party claims, losses, liability, damages and/or costs (including
reasonable attorney fees and costs) arising from his/her/its access to or use of Website,
violation of its terms and conditions, or infringement by any other user of his/her/its account,
of any intellectual property or other right of any person or entity. CoupleBees will notify the
User of such claim, loss, liability, or demand, and the User shall provide reasonable
assistance, at his/her own expense, in defending any such claim, loss, liability, damage, or
12. Contact Information Grievance Officer
a. If a User has any questions concerning CoupleBees, the Website, this Agreement, the
Services, or anything related to any of the foregoing, CoupleBees customer support can be
reached at the following email address: contactus@hopequre.com or via the contact
information available from the following hyperlink: https://www.CoupleBees.com/contact-us .
b. In accordance with the Information Technology Act, 2000, and the rules made there under, if
you have any grievance with respect to the Website or the service, including any
discrepancies and grievances with respect to processing of information, you can contact our
Grievance Officer at: Name: Mr. Arjun Raj Designation: Service Manager Address: 1204,
12th Floor, World Trade Tower, Sector 16, Noida, India- 201301 Email:
contactus@CoupleBees.com Telephone: + 91-9899118504.
c. In the event of any concern due to usage of the website by any person in violation of Rule 3
of the IG Rules, please address your grievance to the above person.
13. Severability
If any term or any part of a term of the Terms of Use is invalid, unenforceable or prohibited
under any of the applicable laws, such provision or part of provision shall be severed from the
Terms of Use and shall be considered divisible as to such term or part thereof and such term or
part thereof shall be inoperative between the parties hereto and the remainder of the Terms of
Use shall be valid and binding and of like effect as though such term was not included herein.
14. Waiver
a. None of the terms in the Terms of Use may be waived or amended except expressly agreed
to by the party against whose interest the term is waived or amended. Forbearance, failure
or delay by either party in the exercise of a remedy shall not constitute a waiver, nor shall
any exercise or partial exercise of any remedy preclude any further exercise of that or any
other remedy.
b. Any waiver or consent by either party shall be effective only in the specific instance and for
the specific purpose for which it is given and shall not be deemed, regardless of frequency
given, to be a further or continuing waiver or consent. Any waiver of any provision in the
Terms of Use by either Party shall not be deemed to have waived either that provision or
any other provision of the Terms of Use in the future.
15. Aadhaar Declaration
User, on the behalf of the holder of Aadhaar number gives consent to “CoupleBees” to verify my
Aadhar details from UIDAI for the purpose of authentication. “CoupleBees” has informed me that
identity information would only be used for verifying the identity of the Aadhaar holder and will
be shared with Central Identities Data Repository only for the purpose of authentication if any
requirements arises.